Zendesk

It starts with software for better customer service.

Customer Service Solutions

Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 64,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America.

Zendesk is software for better customer service. At Zendesk we make software for innovators. It’s flexible and easy to build on, and gives people the tools and freedom to try new ideas. Doing something new can seem scary at first, and it’s often messy. But sometimes the only way to break through is to dive in head first. The fastest path to better communication. Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most — better customer service and more meaningful conversations.

  • EMAIL – Keep your email communication organized. Support unlimited email addresses in your Zendesk.
  • SOCIAL – Connect your Facebook and Twitter pages with Zendesk, and stay on top of all social conversations.
  • CHAT – Zopim Chat is a faster and more personal way for your customers to get real-time support from your agents.
  • VOICE – Take customer calls in your Zendesk or route them to your mobile. All calls and voicemails are transcribed into tickets.

Create one beautiful destination for all your customer self-service needs. Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.
Make Zendesk your own. Transform your Zendesk to match your brand. With familiar customization tools, you can tailor the look-and-feel in minutes.
Customer service is better when it’s personal and proactive. Zendesk’s suite of engagement features lets you understand your customers better with tools like our Net Promoter Score® survey. With customer data at your fingertips, you can start meaningful conversations with your customers instead of waiting for them to come to you.
Zendesk puts powerful data at your fingertips. Measure your customers’ satisfaction and your support team’s performance. You can even measure your entire organization’s performance against others in your industry with the Zendesk Benchmark.
A flexible platform that plays nice with others. Customer service is a team effort. Luckily there are over 350 apps that plug into Zendesk, so you can unite your business by integrating your favorite tools. And for custom integrations, you can take advantage of Zendesk’s robust API.

Zendesk Support provides helpful information on Getting Started, a Knowledge Base, and access to our Community. All of these resources will help you find answers to most of your Zendesk related questions.

The Zendesk blog includes timely articles and updates on product updates and industry trends. Zendesk subject matter experts contribute to the blog regularly. Content is addess frequently.

Zen U offers a full catalog of online training modules. Zendesk offers so many features and configurations and we know you need to choose the combination that’ll meet your customers’ needs best. If you need to get up and running quickly and would like a little extra help in understanding your options, check out our Zen U. training courses.