DataSync Insights for Manufacturing

Do the great business you already do, better.

SERVICE & SUPPORT

Insights for service

With responsibilities for service and support, we know how important it is to have a handle on the current set of issues on any given day. You need to know your customers’ pain points and how you’re your staff is responding. You need to share what you are learning about quality with your product and production folks and customer satisfaction trends with marketing.

Challenges

We can provide you with service and support dashboards that will help you identify trouble spots.

  • Which product is driving the most customer complaints and service tickets?
  • Are there new quality trends that I should be concerned about?
  • How well are my staff responding to the service calls coming in?
  • Are our customers satisfied with their service? Our products? The company?
  • What do we need to change to improve product and service quality?
  • How can I easily share what I know with other areas of the company?

Improved Customer Service

  • Trend Tracking – Easily identify current service, support and warranty case volumes and trends of over time by product line and individual product SKU.
  • Quality Management – Share case trending dashboards with product and production to extend in-line customer feedback and close the loop on quality management.
  • Strategic Service Case Management – Use service case management for billable service and support activities.
  • Mobile Productivity – Mobile views ensure your service and support personnel have account, contact and service information at their fingertips, eliminating return trips and reducing servicing costs
  • Anytime, Anywhere Access – Full customer account information is available on-demand with service and warranty information that helps sales and relationship managers reach out to customers to reduce attrition and brand erosion
Insights for sales

WHO DO WE HELP?

Business Leadership
Sales & Marketing
Service & Support
Production & Operations
Channel Management
Manufacturing Home

Interested in seeing more?

We would love to talk with you and give you a short demonstration.

DEMO REQUEST