To submit a ticket to DataSync Technical Support:
All DataSync Technical Support services are billed at a rate of $195.00 per hour and are due upon receipt of our invoice unless other arrangements have been made.
SUGARCRM DIRECT SUPPORT
If you are a SugarCRM subscriber, or if you do not have a DataSync Technical Support package, you may obtain technical support directly from SugarCRM by going to: http://support.sugarcrm.com/.
At SugarCRM’s site, you can find training, documentation, and best practices. You can also submit support tickets directly to SugarCRM if you are authorized by them. If you are unsure of this, call SugarCRM directly at 605.454.6900.